The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 07, 2022
Filed:
Dec. 13, 2018
Amazon Technologies, Inc., Seattle, WA (US);
Gary Zhong, Milpitas, CA (US);
Milo Oostergo, Issaquah, WA (US);
Cassity Barrows Queen, Seattle, WA (US);
Aakarsh Nair, Lynnwood, CA (US);
Collin Charles Davis, Seattle, WA (US);
Yu-Hsiang Cheng, Bothell, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
This disclosure describes a feedback service that collects feedback for skills, or capabilities, of a virtual assistant that interacts with users, and associates the feedback with the appropriate skills. Virtual assistants interact with users via voice-enabled devices that are backed by voice-processing systems that support various skills of the virtual assistants. Due to large numbers of skills, users are unable to determine which skill is invoked during interactions with virtual assistants, and are thus unable to provide feedback for the skill. The techniques described herein include continuing a speech dialogue with a user after completion of an interaction, and requesting feedback regarding the interaction. Additionally, the techniques may include collecting contextual data for the interaction (e.g., dropped packets, latency caused by jitter, etc.). The feedback service can associate the feedback and contextual data with the particular skill used in the interaction to improve the functioning of the virtual assistant.