The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 31, 2022
Filed:
Apr. 01, 2020
Uipco, Llc, San Antonio, TX (US);
Samantha Sprague, Glendale, AZ (US);
Kelly Condon, Phoenix, AZ (US);
Merrill Madsen, Anthem, AZ (US);
Austin Jenkins, Phoenix, AZ (US);
Mark Cook, Anthem, AZ (US);
Conor Wroble, Chandler, AZ (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Call routing technology can route a current call from a person based on an analysis of call data related to a prior call from the same person. For example, based at least on a customer satisfaction score determined from call data related to a prior call, a call routing server can identify one or more persons to whom a current call from the same person should be routed. Next, the call routing server can route the current call to one of the identified customer service representatives.