The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 31, 2022
Filed:
Dec. 27, 2018
Telecom Italia S.p.a., Milan, IT;
Silvia Bonaventura, Turin, IT;
Indro Moreno Francalanci, Turin, IT;
Alessandro Verdolini, Turin, IT;
Telecom Italia S.p.A., Milan, IT;
Abstract
A method is disclosed for collecting data for evaluating the quality of experience of a service provided to a user over a communications network. The method comprises: providing an agent on a user device; by the agent, collecting rough measurement data indicative of parameters related to an operation of the device during an instance of service fruition, providing derived measurement data from the rough data and sending them to a server; at the server, determining an ending of the instance and checking, based on the derived data, forwarding conditions indicating at least one condition to be satisfied in order for the server to send a questionnaire to the user device, comprising questions related to the instance of service fruition; after the ending of the instance, in case the conditions are satisfied, sending the questionnaire from the server to the device; and collecting by the agent a user feedback.