The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 31, 2022

Filed:

Jul. 24, 2020
Applicant:

Intuit Inc., Mountain View, CA (US);

Inventors:

Alexander Zhicharevich, Petah Tikva, IL;

Noa Haas, Tel Aviv, IL;

Oren Sar Shalom, Nes Ziona, IL;

Assignee:

Intuit Inc., Mountain View, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G06N 3/04 (2006.01); G06F 40/289 (2020.01); G06N 3/08 (2006.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/289 (2020.01); G06N 3/0445 (2013.01); G06N 3/0454 (2013.01); G06N 3/08 (2013.01);
Abstract

Operating an encoder with double decoder machine learning models include executing, on a transcript, an encoder machine learning model to generate an encoder output, and executing a situation decoder machine learning model on the encoder output to obtain a situation model output having a situation identifier, and executing a trouble decoder machine learning model using the encoder output to obtain a trouble identifier. The method further includes outputting the situation identifier and the trouble identifier.


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