The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 17, 2022
Filed:
Jan. 04, 2021
Applicant:
Servicenow, Inc., Santa Clara, CA (US);
Inventors:
Gaurav Goyal, San Jose, CA (US);
Ashita Narayan, Hyderabad, IN;
Kakarla V V D L Narayana, Hyderabad, IN;
Assignee:
ServiceNow, Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/224 (2022.01); G06N 20/00 (2019.01); H04L 51/02 (2022.01); H04L 51/42 (2022.01); H04L 51/18 (2022.01);
U.S. Cl.
CPC ...
H04L 51/24 (2013.01); G06N 20/00 (2019.01); H04L 51/02 (2013.01); H04L 51/18 (2013.01); H04L 51/22 (2013.01);
Abstract
An indication of an actionable notification to be sent to a user is received. A communication channel among a plurality of communication channel options for the user is selected based at least in part on a previous communication history with the user. The actionable notification is sent to the user via the selected communication channel at a time selected based on an activity status of the user.