The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 17, 2022
Filed:
Dec. 07, 2020
Applicant:
Actiance, Inc., Redwood City, CA (US);
Inventors:
John Onusko, Garden Valley, CA (US);
Gopalakrishnan Ramanujam, San Ramon, CA (US);
Jonathan Rudolph, Parsippany, NJ (US);
Assignee:
ACTIANCE, INC., Redwood City, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/12 (2006.01); H04L 12/02 (2006.01); H04L 12/28 (2006.01); H04L 29/06 (2006.01); H04L 51/42 (2022.01); H04L 51/00 (2022.01); G06F 16/2455 (2019.01); H04L 51/52 (2022.01);
U.S. Cl.
CPC ...
H04L 51/22 (2013.01); G06F 16/24562 (2019.01); H04L 51/16 (2013.01); H04L 51/32 (2013.01);
Abstract
A computing device can receive communications sent using one or more communication modalities. The communications can be determined to be a single interaction. A communication object can be generated for the single interaction with a structure being consistent across different communication modalities. A policy can be identified that defines which communication objects to review. The communications can be reviewed along with one or more additional communications similar to the communication object.