The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 17, 2022

Filed:

Oct. 01, 2019
Applicant:

Verint Americas Inc., Alpharetta, GA (US);

Inventors:

Joseph Wayne Dumoulin, Spokane Valley, WA (US);

Cynthia Freeman, Spokane Valley, WA (US);

James DelloStritto, Reston, VA (US);

Assignee:

Verint Americas Inc., Alpharetta, GA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01); G06Q 10/06 (2012.01); G06F 17/18 (2006.01); G06Q 30/00 (2012.01); H04M 15/00 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/0635 (2013.01); G06F 17/18 (2013.01); G06Q 30/0185 (2013.01); H04M 15/00 (2013.01); H04M 15/47 (2013.01);
Abstract

Detecting fraudulent activity can be a complex, manual process. In this paper, we adapt statistical properties of count data in a novel algorithm to uncover records exhibiting high risk for fraud. Our method identifies shelves, partitioning data under the counts using a Student's t-distribution. We apply this methodology on a univariate dataset including cumulative results from phone calls to a customer service center. Additionally, we extend this technique to multivariate data, illustrating that the same method is applicable to both univariate and multivariate data.


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