The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 10, 2022
Filed:
Jul. 27, 2020
Jeffrey Allyn Lacroix, Irving, TX (US);
Jeffrey Allyn LaCroix, Irving, TX (US);
Other;
Abstract
A cloud based in-line survey system that works in conjunction with conventional interactive voice response systems. The survey system employs hardware and software that are stored and/or facilitated apart from that of the host interactive voice response system ('IVR'). The survey system uses a cloud based data collection model, the 'survey data model.' The functionality of the survey data model is hosted and/or accessible through an on-line user interface or viewer, which provides the functionality of the survey model to the enterprise users and survey participants. The survey system can be accessed indirectly by the enterprise IVR transferring the participant to a survey model at the end of a service call, or by requesting the participant to call in directly to the survey system.