The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2022
Filed:
Jan. 14, 2020
Accenture Global Solutions Limited, Dublin, IE;
Antonio Penta, Dublin, IE;
Osama M. Mohamed, Dublin, IE;
Anandita Pal, Dublin, IE;
Hilary Allen, Dublin, IE;
Hakan Ozkok, Dublin, IE;
Stephen J. O'Kennedy, Dublin, IE;
Onur Can Sert, Dublin, IE;
Andreea-Roxana Miu, Dublin, IE;
ACCENT GLOBAL SOLUTIONS LIMITED, Dublin, IE;
Abstract
This disclosure relates to systems and methods for discovering intents from multimedia conversations. In an implementation, the system may obtain an optimal parameter configuration based on a topic relevance quantifier. The system may extract topics from the audio calls based on the optimal parameter configuration. The system may determine respective context metrics for each of the topics. The system may select a relevant topic with respect to the intent discovery from the extracted topic based on the respective context metrics. The system may obtain documents associated with the relevant topic from the corpus of documents. The system may display information of the documents associated with the relevant topic via a user interface. The system may receive a feedback data with respect to the relevant topic. The system may determine intent information associated with the relevant topic based on the feedback data.