The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2022
Filed:
Feb. 21, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Raghu Kiran Ganti, Elmsford, NY (US);
Dakshi Agrawal, Monsey, NY (US);
Mudhakar Srivatsa, White Plains, NY (US);
Pranita Dewan, White Plains, NY (US);
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0204 (2013.01); G06N 20/00 (2019.01); G06Q 30/0202 (2013.01);
Abstract
Embodiments for implementing intelligent customer journey prediction and customer segmentation of a processor in a computing environment. A response outcome of a customer journey for a user may be predicted according to an assigned score based on one or more discriminatory sequence patterns identified between one or more groups of customers using one or more machine learning operations.