The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2022
Filed:
May. 20, 2019
International Business Machines Corporation, Armonk, NY (US);
Christine T. Wolf, San Jose, CA (US);
Raphael I. Arar, Santa Cruz, CA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, computer system, and a computer program product for feedback analysis is provided. The present invention may include, in response to identifying, using a natural language processing (NLP) component, a verb-related tag in a feedback data associated with a current version of a product or service, classifying the feedback data into a temporal class based on the identified verb-related tag. The present invention may also include, analyzing, using the NLP component, the classified feedback data within the temporal class. The present invention may further include, determining, based on the analyzed feedback data, a user perception associated with the current version of the product or service relative to the temporal class of the analyzed feedback data.