The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 26, 2022

Filed:

Jul. 08, 2020
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Pankaj Dhoolia, Ghaziabad, IN;

Sachindra Joshi, Gurgaon, IN;

Dinesh Raghu, New Delhi, IN;

Robert Leslie Yates, Arlington, MA (US);

Luis A. Lastras-Montano, Cortlandt Manor, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/169 (2020.01); G06F 9/451 (2018.01); G06F 16/93 (2019.01);
U.S. Cl.
CPC ...
G06F 40/169 (2020.01); G06F 9/453 (2018.02); G06F 16/93 (2019.01);
Abstract

A domain-specific document is retrieved. The domain-specific document is related to the performance of a process in the domain and includes a plurality of document spans and a plurality of annotations that annotate the spans. A goal-based framework is generated from the domain-specific document. The generation is based on the plurality of annotations and based on the plurality of document spans. The goal-based framework includes entities and entity relationships related to performance of the process. The goal-based framework is transformed into a platform agnostic dialog model based on the entities and the entity relationships. At least one platform specific dialog model is provided to at least one automated response system based on the platform agnostic dialog model.


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