The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 26, 2022
Filed:
Dec. 04, 2019
International Business Machines Corporation, Armonk, NY (US);
Wen Wang, Beijing, CN;
Guang Qing Zhong, Beijing, CN;
Yi Ming Wang, Xi'an, CN;
Jian Dong Yin, Beijing, CN;
Zhuo Cai, Beijing, CN;
Rong Fu, Ningbo, CN;
Kang Zhang, Shanghai, CN;
Hao Sheng, Ningbo, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Disclosed embodiments provide techniques for computerized technical support. A knowledge graph for a computer application is established. An input query from a user is processed to extract entities used as action identifiers. One or more nodes within the knowledge graph are identified, along with corresponding relationship edges leading to the nodes. When multiple candidate nodes are found that contain information relevant to the input query, a custom clarification statement is created based on the one or more identified relationship edges. The user provides answers to the clarification statement to narrow down which nodes contain the most relevant information. This process may continue, eliminating nodes based on user responses, until a single node remains, corresponding to an action identifier. The action identifier includes action description information that provides technical assistance to a user.