The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 19, 2022
Filed:
May. 31, 2019
Kyndryl, Inc., New York, NY (US);
Garfield W. Vaughn, South Windsor, CT (US);
Vasanthi M. Gopal, Plainsboro, NJ (US);
Gandhi Sivakumar, Bentleigh, AU;
Lakisha R. S. Hall, Upper Marlboro, MD (US);
KYNDRYL, INC., New York, NY (US);
Abstract
According to a computer-implemented method, a chat data set is received, which chat data set includes information indicative of a plurality of natural language chat transcripts of chats that occurred between a virtual agent and a human. Machine logic analyzes the chat data set to identify an error that occurred in the operation of the virtual agent. The machine logic updates a chat model based on the chat data set.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile