The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 19, 2022
Filed:
Mar. 01, 2019
Applicant:
Hitachi Systems, Ltd., Tokyo, JP;
Inventor:
Yasutaka Kono, Tokyo, JP;
Assignee:
HITACHI SYSTEMS, LTD., Tokyo, JP;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 47/762 (2022.01); H04L 47/78 (2022.01); H04L 47/80 (2022.01); H04L 47/70 (2022.01); H04L 47/83 (2022.01); G06F 13/00 (2006.01);
U.S. Cl.
CPC ...
H04L 47/762 (2013.01); G06F 13/00 (2013.01); H04L 47/781 (2013.01); H04L 47/808 (2013.01); H04L 47/822 (2013.01); H04L 47/823 (2013.01);
Abstract
Techniques are provided that can perform appropriate resource allocation to systems such as chat bots and back-end-systems even when a user is engaged in conversations (such as text messages and speech messages) unrelated to service menus, without increasing the resources of the chat bots and back-end-systems. Means are provided for determining the allocation of chat bot and back-end-system resources based on the number of conversations associated with the service menu and the number of conversations unrelated to the service menu.