The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 19, 2022
Filed:
Feb. 02, 2021
International Business Machines Corporation, Armonk, NY (US);
Grzegorz Piotr Szczepanik, Cracow, PL;
Piotr Kalandyk, Zielonki, PL;
Pawel Tadeusz Januszek, Cracow, PL;
Michał Maciej Zalas, Cracow, PL;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A computer-implemented method includes: receiving, by a computing device, a Uniform Resource Locator (URL) from an agent device; extracting, by the computing device, information from the URL; assigning, by the computing device, a ticket to an agent based on the information from the URL and an agent registry; updating, by the computing device and in response to the assigning, a dispatch list; and notifying, by the computing device and in response to the assigning, the agent of the assigning the ticket to the agent.