The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 12, 2022
Filed:
Sep. 05, 2019
Meta Platforms, Inc., Menlo Park, CA (US);
Vibhor Rastogi, Redwood City, CA (US);
Meta Platforms, Inc., Menlo Park, CA (US);
Abstract
A request to communicate a message to a business entity via an online messaging application is received from a user of the online messaging application. An intent of the user is extracted by applying a set of natural language processing techniques to the message and a set of template responses associated with the business entity is retrieved. The intent of the user is mapped to a template response included among the set of template responses and the template response is sent for display to the user. The template response may be communicated to an administrator of an account associated with the business entity and sent for display to the user in response to receiving a request from the administrator to do so. One or more of these steps may be performed at the online messaging application or at a client device associated with the user or the business entity.