The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 12, 2022
Filed:
Jan. 20, 2021
Dell Products L.p., Round Rock, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
An apparatus comprises a processing device configured to establish a bi-directional communication channel between a broker service of a support platform and a given computing device registered with the support platform, to receive at a portal interface of the support platform a request to perform a remote action on the given computing device, and to generate a first message comprising a command to execute the remote action on the given computing device. The processing device is also configured to provide the first message from the broker service to the given computing device over the bi-directional communication channel, to receive a second message comprising results of executing the remote action on the given computing device at the broker service from the given computing device over the bi-directional communication channel, and to output the results of executing the remote action on the given computing device at the portal interface.