The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2022
Filed:
Nov. 16, 2018
International Business Machines Corporation, Armonk, NY (US);
Awadesh Tiwari, Chinapanahalli, IN;
Ruchi Mahindru, Elmsford, NY (US);
Ramshanker Kowta, Bangalore, IN;
Jayachandran Kizhakoot Ramachandran, Bangalore, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Disclosed embodiments provide techniques for technical support. Previously reported problem reports are analyzed and symptoms are extracted. Solutions are associated with the previously reported problem reports. A newly submitted user problem is analyzed and symptoms are extracted and compared with the symptoms of the previously reported problems. Solutions are then associated with the user problem based on relevance to symptoms, product type, and/or other factors.