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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11294752 B1

PDFFull Text
Date of Patent:
Apr. 05, 2022

Filed:

May. 31, 2019

Virtual agent corrections via log analysis

Applicant:

Kyndryl, Inc., New York, NY (US);

Inventors:

Garfield W. Vaughn, South Windsor, CT (US);

Gandhi Sivakumar, Bentleigh, AU;

Vasanthi M. Gopal, Plainsboro, NJ (US);

Lakisha R. S. Hall, Upper Marlboro, MD (US);

Assignee:

Kyndryl, Inc., New York, NY (US);

Attorneys:

Fabian VanCott

Steven I. . Nichols

Primary Examiner:

Seth A Silverman

Int. Cl.
CPC ...
G06F 11/07 (2006.01); H04L 51/02 (2022.01); G06F 11/34 (2006.01); G06K 9/62 (2022.01); G06F 9/451 (2018.01); G06F 40/30 (2020.01);
U.S. Cl.
CPC ...
G06F 11/0787 (2013.01); G06F 9/453 (2018.02); G06F 11/3476 (2013.01); G06F 40/30 (2020.01); G06K 9/6262 (2013.01); H04L 51/02 (2013.01);
Abstract

According to a computer-implemented method, a virtual agent log data set is received which log data set includes information indicative of operation of a virtual agent. Machine logic analyzes the virtual agent log data set to identify an error that occurred in the operation of the virtual agent. The machine logic also determines an error correction for correcting conditions in the virtual agent that resulted in the error. The error correction is sent to the virtual agent.

Find Patent Forward Citations

Vaughn, Garfield. (2022). Virtual agent corrections via log analysis (U.S. Patent No. 11294752). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11294752

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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