The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2022
Filed:
Apr. 17, 2020
Bank of America Corporation, Charlotte, NC (US);
Mark A. Pender, Rockville Center, NY (US);
Daniel L. Carpenter, Charlotte, NC (US);
Kapil Pruthi, Bothell, WA (US);
Xianhong Zhang, Issaquah, WA (US);
Apeksh M. Dave, Weddington, NC (US);
Elizabeth Votaw, Potomac, MD (US);
Andrew T. Keys, Albany, OR (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Aspects of the disclosure relate to linking channel-specific systems with a user authentication hub. In some embodiments, a computing platform may receive, from a telephone agent support computer system associated with a telephone agent channel, an authentication request for a user account. The computing platform may generate a set of one or more authentication prompts based on a set of authentication rules defined for the telephone agent channel and may provide the set of one or more authentication prompts generated based on the set of authentication rules defined for the telephone agent channel. Subsequently, the computing platform may validate one or more responses to the set of one or more authentication prompts. Based on validating the one or more responses, the computing platform may provide user account information associated with the user account to the telephone agent support computer system associated with the telephone agent channel.