The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 29, 2022

Filed:

Mar. 31, 2020
Applicant:

Amazon Technologies, Inc., Seattle, WA (US);

Inventors:

Naveen Sudhakaran Nair, Issaquah, WA (US);

Pragyana K. Mishra, Seattle, WA (US);

Assignee:

Amazon Technologies, Inc., Seattle, WA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06N 5/04 (2006.01); G06N 20/20 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0211 (2013.01); G06N 5/04 (2013.01); G06N 20/20 (2019.01); G06Q 30/0202 (2013.01); G06Q 30/0224 (2013.01); G06Q 30/0226 (2013.01);
Abstract

Systems and methods are provided for using a machine learning model to analyze customers data for each of a number of customers interacting with electronic commerce, and determining whether the customers are high value customers. For the high value customers, one or more high value actions are then determined by the machine learning model, the one or more high value actions representing actions previously performed by or with respect to the customers and that correlate with a likelihood of the customers reaching high value customers status. Non-high value customers may then be prompted to perform the high value action which may elevate the non-high value customers to high value customers status.


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