The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2022
Filed:
Mar. 06, 2019
Applicant:
Optum Services (Ireland) Limited, Dublin, IE;
Inventor:
Bruno Ohana, Dublin, IE;
Assignee:
OPTUM SERVICES (IRELAND) LIMITED, Dublin, IE;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 11/34 (2006.01); H04L 29/08 (2006.01); H04L 12/58 (2006.01); G10L 15/26 (2006.01); H04L 67/50 (2022.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 11/3428 (2013.01); G06F 11/3438 (2013.01); G10L 15/26 (2013.01); H04L 51/02 (2013.01); H04L 67/22 (2013.01);
Abstract
Methods, apparatus, systems, computing devices, computing entities, and/or the like for optimizing interaction flows. For example, upon receiving an inbound interaction, the interaction is routed to either a baseline interaction flow or one of a plurality of experimental interaction flows. Using one or more target metrics, the experimental interaction flows can be monitored and further configured to optimize the interaction flows and parameters.