The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 22, 2022
Filed:
Mar. 22, 2021
Motorola Solutions, Inc., Chicago, IL (US);
Thomas S Messerges, Schaumburg, IL (US);
Janet A Manzanares, Broomfield, CO (US);
Steven D Tine, Cheshire, CT (US);
David Johnson, Snohomish, WA (US);
Jon Milan, Redmond, WA (US);
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Abstract
In order to address the above-mentioned need, a method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number identifying a source of the call and a target identifier number identifying a target of the call. A current status priority of the associated public-safety officer is determined as a function of the current assignment status, and when the current status priority is less than the incident record priority, the civilian call is routed directly to a mobile device associated with the associated public-safety officer. When the current status priority is greater than the incident record priority, the civilian call is routed directly to one of a public-safety answering point or an automated voice mail system.