The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 22, 2022
Filed:
Aug. 31, 2015
Applicant:
Entit Software Llc, Sunnyvale, CA (US);
Inventors:
Assignee:
Micro Focus LLC, Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/14 (2006.01); H04L 51/42 (2022.01); G06Q 10/06 (2012.01); H04L 51/02 (2022.01); H04L 51/00 (2022.01); G06Q 10/10 (2012.01); G06Q 40/02 (2012.01); G06F 3/04842 (2022.01);
U.S. Cl.
CPC ...
H04L 51/22 (2013.01); G06Q 10/06 (2013.01); G06Q 10/107 (2013.01); H04L 51/00 (2013.01); H04L 51/02 (2013.01); G06F 3/04842 (2013.01); G06Q 40/02 (2013.01);
Abstract
In one implementation, a system for message based information technology service management includes an editor engine to generate a first message that includes a description of a service request, an action engine to add a number of actions to the first message relating to the service request, and a response engine to send a second message to a number of users based on the service request and the number of actions added to the first message.