The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 22, 2022
Filed:
Jul. 14, 2020
Ai system for processing historical data to identify and reconfigure prescheduled, suboptimal events
Bank of America Corporation, Charlotte, NC (US);
Christopher Keith Restorff, Carrollton, TX (US);
Caitlin Rose Chrisman, Mountain View, CA (US);
Shalini Johar, San Jose, CA (US);
Murlidhar Reddy Gummakonda, Flower Mound, TX (US);
Ashley Lauren Rozek, Charlotte, NC (US);
Gregory Hugh Gunn, Charlotte, NC (US);
Kevin Cole, Charlotte, NC (US);
Pamela Fong, San Francisco, CA (US);
Diane S. Cannato, Palm City, FL (US);
Prashanth Vallabhaneni, Chadds Ford, PA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
An entity may generate generic notifications for transmittal to a plurality of customers. One of the notifications may not be properly customized for a customer to whom the notification is scheduled for deployment. A system is provided that generates and refines generic notifications using artificial intelligence ('AI'). The system may include an application server running an AI engine for periodically monitoring, at a given point in time, historical customer data relating to less than a predetermined number of customers to ensure reduced, relative to a predetermined baseline, processing usage. The AI engine may determine, during the monitoring, that notifications transmitted by the platform to one of the customers have failed to elicit a positive response from the customer. The determination may prompt the AI engine to put the generic notification on hold for the customer and to perform additional steps to alter the generic notification to a targeted notification.