The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2022
Filed:
Jun. 03, 2020
Applicant:
Somos, Inc., East Brunswick, NJ (US);
Inventors:
Sriram Sharma, Herndon, VA (US);
William Carter, Potomac Falls, VA (US);
Michael Kimmel, Ashburn, VA (US);
Assignee:
Somos, Inc., East Brunswick, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 15/00 (2006.01); H04M 3/493 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 15/83 (2013.01); H04M 3/493 (2013.01); H04M 3/5232 (2013.01); H04M 15/59 (2013.01); H04M 2201/40 (2013.01); H04M 2203/251 (2013.01); H04M 2203/258 (2013.01);
Abstract
A method including receiving a natural language input and determining a telecommunications routing code based at least in part on the natural language input. The telecommunications routing code is associated with routing calls to a telecommunications number. The method further includes populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template.