The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2022
Filed:
Dec. 22, 2020
International Business Machines Corporation, Armonk, NY (US);
Srinivasan Muthuswamy Sivaraman, Bangalore, IN;
Subhendu Das, Chapel Hill, NC (US);
Yashodhara M. Patnaik, Pune, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments provide a computer implemented method in a data processing system comprising a processor and a memory comprising instructions, which are executed by the processor to cause the processor to implement the method of identifying negative communications from a plurality of electronic communications, including: extracting a plurality of terms from the plurality of electronic communications, wherein the plurality of terms include subjects, action verbs, adjectives and business objects; identifying variations of each term and grouping the variations for each term to form a dictionary; generating a co-occurrence graph to illustrate relationships between different terms in the plurality of terms; assigning each term with an entity type; identifying a negative intent for each business object using the co-occurrence graph; providing one or more semantic rules, and identifying one or more negative communications having the negative intent based on the one or more semantic rules.