The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 08, 2022
Filed:
Jul. 16, 2020
Servicenow, Inc., Santa Clara, CA (US);
Gaurav Goyal, San Jose, CA (US);
Yong Liang, Santa Clara, CA (US);
Vivien Wai Mun Leong, San Mateo, CA (US);
Shipra Gupta, Sunnyvale, CA (US);
Kakarla V V D L Narayana, Hyderabad, IN;
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
A chat message from a user to a primary chat bot service is received. A secondary chat bot service is automatically evaluated and selected to handle the chat message, wherein the secondary chat bot service is selected from a plurality of candidate secondary chat bot services that includes at least one chat bot service provided by a third-party entity external to an entity providing the primary chat bot service. The chat message is forwarded to the selected secondary chat bot service.