The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 08, 2022

Filed:

Aug. 01, 2019
Applicant:

Verint Americas Inc., Alpharetta, GA (US);

Inventors:

Timothy Seegan, Spokane, WA (US);

Ian Beaver, Spokane, WA (US);

Assignee:

VERINT AMERICAS INC., Alpharetta, GA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 40/253 (2020.01); G06F 40/30 (2020.01); G06N 3/08 (2006.01); H04L 12/58 (2006.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 40/253 (2020.01); G06F 40/30 (2020.01); G06N 3/08 (2013.01); H04L 51/02 (2013.01);
Abstract

Hybrid natural language understanding (NLU) systems and methods are provided that capitalize on the strengths of the rule-based models and the statistical models, lowering the cost of development and increasing the speed of construction, without sacrificing control and accuracy. Two models are used for intent recognition, one statistical and one rule-based. Both models define the same set of intents, but the rule-based model is devoid of any grammars or patterns initially. Each model may or may not be hierarchical in that it may be composed of a set of specialized models that are in a tree form or it may be just a singular model.


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