The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 08, 2022
Filed:
Aug. 22, 2018
Google Llc, Mountain View, CA (US);
Robin Dua, San Francisco, CA (US);
Andrew Tomkins, Menlo Park, CA (US);
Sujith Ravi, Santa Clara, CA (US);
GOOGLE LLC, Mountain View, CA (US);
Abstract
Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog 'turns' of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.