The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 01, 2022
Filed:
Sep. 25, 2019
Citrix Systems, Inc., Fort Lauderdale, FL (US);
Lampros Dounis, Patras, GR;
CITRIX SYSTEMS, INC., Fort Lauderdale, FL (US);
Abstract
A system, method and program product that provides a conversational AI platform using a declarative graph model. A system is included having a natural language (NL) interface the receives NL user inputs from a message queue; an intent analyzer that determines an intent of a received NL user input and loads a graph associated with the intent; and a graph traversal manager having traversal logic to first traverse the graph first along a start path from an intent node to a dialog node, then traverse an ask path to a question node to obtain missing entity data, then traverse a contacts path to a service node to execute an external service and return a fulfillment response based on submitted entity data, then traverse a replies with path to a response node to create a formatted fulfillment response that is forwarded to the message queue.