The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 2022
Filed:
Dec. 05, 2019
Scott C Harris, San Diego, CA (US);
Scott C Harris, San Diego, CA (US);
Other;
Abstract
A system of handling callers, uses a computer, that receives a call, assigns an operator to handle the call, and automatically recognizes at least one aspect of a voice from a caller, and automatically forms a response to be given to the caller. The caller is prevented from knowing they are speaking with a computer by receiving responses from multiple different similar sounding operators. The computer providing sound to the caller which interferes with the caller being able to determine that the caller has been placed on hold from the operator, e.g., an average of multiple people talking in the background. The computer also maintains a ledger of the call, where the ledger includes information about recognized voice from the caller, and responses which were given to the caller, for each of a plurality of exchanges which occur during the call and distributes that ledger.