The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 15, 2022
Filed:
Nov. 22, 2019
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Yong Fang Liang, Beijing, CN;
Yi Bin Wang, Beijing, CN;
Ya Pei Zhou, Beijing, CN;
Ting Cao, Beijing, CN;
Li Ni Zhang, Beijing, CN;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/436 (2006.01); G06Q 30/02 (2012.01); G06N 20/00 (2019.01); G06N 7/00 (2006.01); H04L 29/06 (2006.01); H04M 1/72454 (2021.01);
U.S. Cl.
CPC ...
H04M 3/436 (2013.01); G06N 7/00 (2013.01); G06N 20/00 (2019.01); G06Q 30/0203 (2013.01); H04L 65/1079 (2013.01); H04M 1/72454 (2021.01); H04M 2203/2033 (2013.01); H04M 2203/2038 (2013.01); H04M 2203/558 (2013.01); H04M 2203/655 (2013.01);
Abstract
Filtering incoming calls according to predicted preferences of a user. User preferences are predicted by analysis of user behavior, online activity, oral queues, and purchasing history. Data analysis includes weighting caller and user attributes according to a scheme that is dynamically updated by applying user feedback and/or machine learning processes.