The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 08, 2022
Filed:
Nov. 07, 2019
International Business Machines Corporation, Armonk, NY (US);
Giuseppe Ciano, Rome, IT;
Francesca Curzi, Rome, IT;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method is provided for message pre-processing. The method compares a topic of a received message to previous messages to determine if the topic has already been addressed using a processor that assigns answer weights. Each of the answer weights represents a likelihood a previous message addresses the topic. The likelihood is determined by comparing each answer weight to a threshold such that at least a given one of the previous messages having the highest weight above the threshold is considered to have addressed the topic. The method automatically generates a draft response that addresses the topic if the topic has not already been addressed, based on a prior discussion having a highest one of the answer weights from among a set of prior discussions in the previous messages. The method automatically sends the draft response to a sender of the message.