The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 08, 2022
Filed:
Jun. 05, 2020
International Business Machines Corporation, Armonk, NY (US);
Catherine Leavenworth Fincun, Austin, TX (US);
Ashley Golen Johnston, Pittsburgh, PA (US);
Collin James Murray, Lynnfield, MA (US);
Adam Benvie, Dighton, MA (US);
Nina Shahriaree, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A mechanism is provided to implement a chatbot application for providing contextual help recommendations based on conversational context and interaction patterns. The chatbot application receives a query from a user and applies natural language processing (NLP) to the query to determine an objective of the query and a confidence of the objective. Responsive to determining the confidence of the objective is below a predetermined threshold, the chatbot application automatically generates a first set of recommendations to the user based on the conversation context and activates a contextual help recommendation button to indicate to the user that the first set of recommendations are available to be viewed.