The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 01, 2022
Filed:
Jan. 04, 2021
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
James DelloStritto, Jordan, NY (US);
Joshua Tindal Gray, Reston, VA (US);
Ryan Thomas Schneider, Decatur, GA (US);
Wade Walker Ezell, Woodstock, GA (US);
Ajay Pandit, Herndon, VA (US);
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/2281 (2013.01); H04M 3/42068 (2013.01); H04M 3/5191 (2013.01); H04M 3/5232 (2013.01);
Abstract
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.