The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 01, 2022
Filed:
Jun. 28, 2019
Ncr Corporation, Atlanta, GA (US);
Matthew Robert Burris, Atlanta, GA (US);
Shelby Frances Apps, Atlanta, GA (US);
Andrew Cohen, Chamblee, GA (US);
Gary C. Dalton, Lawrenceville, GA (US);
Jason Robert Dyer, Indianapolis, IN (US);
Jodessiah Sumpter, Roswell, GA (US);
NCR Corporation, Atlanta, GA (US);
Abstract
A natural-language voice chatbot is initiated and a voice session is established between the chatbot and a customer while the customer is operating a vehicle device within a vehicle. A pre-staged order is taken from a customer during the session and the session is suspended until the customer arrives at a store associated with the pre-staged order. A location-based trigger is raised when the customer is detected as being present at a transaction terminal of a store; the session is resumed on the transaction terminal and/or the vehicle device. The pre-stage order is confirmed during the resumed session and payment is obtained from the customer for the order when payment was not already obtained from the customer. The order is sent to a fulfillment station and, in an embodiment, the items associated with the order are delivered to the customer while the customer remains at the terminal.