The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 01, 2022
Filed:
Apr. 19, 2020
International Business Machines Corporation, Armonk, NY (US);
Haggai Roitman, Yoknea'm Elit, IL;
Shai Erera, Gilon, IL;
Doron Cohen, Gilon, IL;
Yosi Mass, Ramat Gan, IL;
Or Rivlin, Nesher, IL;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method including: Obtaining multiple conversation texts, one text per conversation, wherein each of the multiple conversation texts comprises: multiple messages authored by multiple parties, and a reference to an electronic document that provides resolution of a problem that is common to all the conversations. Calculating an importance score for each of the multiple messages of all the conversation texts. Clustering the multiple messages of all the conversation texts into multiple bins. Calculating an aggregated importance score for each of the multiple bins, based on the importance scores of the messages contained in the respective bin. Enriching (a) the electronic document, or (b) a record of the electronic document in an index of electronic documents, with at least some of the multiple bins and their aggregated importance scores, wherein the at least some of the multiple bins are added as fields to the electronic document or to the record.