The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 25, 2022
Filed:
May. 20, 2021
Bank of America Corporation, Charlotte, NC (US);
Maruthi Z. Shanmugam, Plano, TX (US);
Nishant H. Shah, Indian Land, SC (US);
Chris Welles, Charlotte, NC (US);
David Randall, Charlotte, NC (US);
Kiran Kadekoppa, Charlotte, NC (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Apparatus and methods for gathering information from layered bots. The apparatus may be configured to run an instance of a user-facing bot. The platform may be configured to send to a selected support bot a back-end query. The platform may be configured to receive from the selected support bot an 'OPEN' conversation status for the conversation. The platform may be configured to receive, after receiving the 'OPEN' conversation status: a response to the back-end query; and a status update for the conversation status. The status update may be “WAITING”. The platform may be configured to repeat (a) through (c) below until the status update is “CLOSED”: (a) acquire from the user a responsive supplemental fact; (b) transmit to the contact bot the responsive supplemental fact; (c) receive from the contact bot: a response to the supplemental fact; and a status update for the conversation status.