The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 25, 2022
Filed:
Jan. 31, 2020
Salesforce.com, Inc., San Francisco, CA (US);
LaDean Clark, Redwood City, CA (US);
Ramesh Ramani, Sunnyvale, CA (US);
SALESFORCE.COM, INC., San Francisco, CA (US);
Abstract
Complex cloud-based system with many different entities, e.g., servers, clients, databases, firewalls, other machines, etc. often require on call engineers to be available to help with maintenance, emergencies, and other tasks. Sometimes ad hoc access is required when on call engineers are unable to resolve a particular issue. Organizations that manually manage access to on call and ad hoc engineer access, may do so relatively easily if they are a smaller organization. But, for larger or more complex environments, manual processes represent a significant burden. An alternative is automatically grant and revoke access. For example, if a vendor tracks your on call engineers, on call statuses may be identified to automatically grant access while on call. For ad hoc access, a requestor may request temporary access, and if valid, access may also be automatically granted for a desired time period. Automation frees valuable limited resources for other tasks.