The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 18, 2022
Filed:
Nov. 30, 2018
Nhung Ho, Redwood City, CA (US);
Meng Chen, Sunnyvale, CA (US);
Heather Simpson, Sunnyvale, CA (US);
Xiangling Meng, Mountain View, CA (US);
Nhung Ho, Redwood City, CA (US);
Meng Chen, Sunnyvale, CA (US);
Heather Simpson, Sunnyvale, CA (US);
Xiangling Meng, Mountain View, CA (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method is disclosed. The method includes: obtaining a help request associated with a user operating an application and a click stream of the user within the application; generating a feature data structure based on the help request and the click stream; generating, by applying the feature data structure to a machine learning model, a topic data structure including a plurality of scores corresponding to a plurality of topics; obtaining a plurality of topic distributions corresponding to a plurality of articles; identifying, by applying the topic data structure to the plurality of topic distributions, a subset of the plurality of articles for the user; and displaying, in response to the help request, a graphical user interface (GUI) including a plurality of links to the subset of the plurality of articles.