The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jan. 11, 2022

Filed:

Nov. 11, 2014
Applicant:

Lucency Technologies, Inc., Lehi, UT (US);

Inventors:

Daniel A. Nelson, Lehi, UT (US);

Ryan Williams, Lehi, UT (US);

Ryan McCoy, Lehi, UT (US);

Neil Valentine, Lehi, UT (US);

Steven Dalley, Lehi, UT (US);

Bradley P. Pace, Lehi, UT (US);

Andrew Hill, Lehi, UT (US);

Assignee:
Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/487 (2006.01); H04M 7/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); H04M 3/4878 (2013.01); H04M 7/0024 (2013.01); H04M 2203/1058 (2013.01);
Abstract

When a user visits a website in response to selecting an advertisement, information about the user and/or about the user's visit to the website can be obtained. During the user's visit to the website, a tracking phone number can be displayed. If the user calls the tracking phone number to complete a purchase, an identifier can be embedded in the phone call. A system that handles the phone call can extract the identifier and use it to uniquely associate the phone call with the information obtained about the user's online activity. The system can also use the identifier to obtain the information so it can be used to customize the routing and/or handling of the phone call. The information may also be employed to dynamically determine if or when to present a tracking phone number to the user.


Find Patent Forward Citations

Quick Actions:

Nelson, Daniel. (2022). Tracking user information during a website visit to enhance call tracking capabilities (U.S. Patent No. 11223724). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11223724

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