logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11222628 B1

PDFFull Text
Date of Patent:
Jan. 11, 2022

Filed:

Nov. 06, 2019

Machine learning based product solution recommendation

Applicant:

Intuit Inc., Mountain View, CA (US);

Inventors:

Girish Channakeshava Mallenahally, Plano, TX (US);

Valentin Vrzheshch, Mountain View, CA (US);

Micah G. Sampson, Mountain View, CA (US);

Assignee:

Intuit Inc., Mountain View, CA (US);

Attorney:

Paradice and Li LLP

Primary Examiner:

Olujimi A Adesanya

Int. Cl.
CPC ...
G10L 17/00 (2013.01); G10L 15/18 (2013.01); G10L 15/16 (2006.01); G06N 20/00 (2019.01); G10L 15/04 (2013.01); G06F 40/205 (2020.01); G06F 40/284 (2020.01); G10L 15/26 (2006.01);
U.S. Cl.
CPC ...
G10L 15/1822 (2013.01); G06F 40/205 (2020.01); G06F 40/284 (2020.01); G06N 20/00 (2019.01); G10L 15/04 (2013.01); G10L 15/16 (2013.01); G10L 15/26 (2013.01);
Abstract

Aspects of the disclosure describe improving identification of product solutions. An example method includes transcribing in real-time a conversation between a user and an agent into a speech text, processing digital data of the speech text associated with a topic, including parsing the speech text into one or more words and determining collocation information among the one or more words in the speech text. The method also includes providing the one or more words and the collocation information as a first input set to a machine learning engine configured to recommend one or more product solutions from a library of product solutions, generating a recommendation of one or more product solutions for a user based on recommendation parameters for the library of product solutions, and providing the recommendation.

Find Patent Forward Citations

Mallenahally, Girish. (2022). Machine learning based product solution recommendation (U.S. Patent No. 11222628). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11222628

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…