The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 04, 2022
Filed:
Apr. 06, 2021
Applicant:
Caastle, Inc., New York, NY (US);
Inventors:
Avinash Singh, Delhi, IN;
Prashant Kumar Rai, Noida, IN;
Chirag Jain, New Delhi, IN;
Ankita Sinha, Delhi, IN;
Assignee:
CaaStle, Inc., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/523 (2006.01); H04M 3/51 (2006.01); G06N 20/00 (2019.01); H04M 3/36 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5238 (2013.01); G06N 20/00 (2019.01); H04M 3/36 (2013.01); H04M 3/5175 (2013.01); H04M 3/5233 (2013.01); H04M 3/5237 (2013.01); H04M 2201/42 (2013.01);
Abstract
Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.