The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 04, 2022
Filed:
May. 05, 2020
Zipwhip, Inc., Seattle, WA (US);
Michael Smyers, Seattle, WA (US);
Russell Paul Wirtz, Seattle, WA (US);
Anthony Riemma, Seattle, WA (US);
James Lapic, Kirkland, WA (US);
Felicia Deng, Seattle, WA (US);
Daniel deMarteleire, Seattle, WA (US);
Zipwhip, Inc., Seattle, WA (US);
Abstract
A method and apparatus for configuring a plurality of graphical user interfaces to display conversations including a message queue, and re-configuring the plurality of graphical user interfaces to display a first visual indication for a first group of conversations in response to a timer determining that a pre-determined time period has elapsed from the previous timestamp for the first group of conversations. Messages are received and associated with a timestamp, which may update the timestamp of a conversation. These messages are added to a conversation in the message queue and may be prioritized along with the other conversations. Further visual indications may be added to the plurality of graphical user interfaces based on actions of operator accounts.