The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 14, 2021
Filed:
Apr. 02, 2019
Accenture Global Solutions Limited, Dublin, IE;
Ajay Chatterjee, Bangalore, IN;
Shubhashis Sengupta, Bangalore, IN;
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A system and method for training a virtual agent to identify a user's intent from a conversation is disclosed. The system and method use an iterative process of clustering multiple conversations (converted into feature representations) used for training a machine learning model into labeled clusters having similar user intents. Clustering enables labeling a large number of training conversations efficiently. The labeled clusters may be used to train a virtual agent to classify the conversational intent of a conversation. Then, the machine learning model can classify future conversations based on similarity to labeled clusters. By knowing a human user's intent, a virtual agent can deliver what the user desires.