The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 14, 2021
Filed:
Jun. 18, 2019
Walmart Apollo, Llc, Bentonville, AR (US);
Mani Kanteswara Garlapati, Bangalore, IN;
Lakshmi Kommuru, Bangalore, IN;
Walmart Apollo, LLC, Bentonville, AR (US);
Abstract
A disclosed sentiment topic modeling tool identifies issues within voluminous customer review data, based on particular categories of review submission (e.g., particular products and experiences) and concern areas (e.g., quality, performance, suitability of features), and abstracts the extracted topic data into a manageable set of focus areas for business operations improvements. An exemplary process includes: receiving a plurality of reviews; selecting a category of review to use for a topic network; selecting a number of topics for generating the topic network; generating, based at least on the selected category and the selected number of topics, the topic network; generating a plurality of topic networks in a topic network group, and determining a set of themes for the group. Additional network groups are generated, and a set of themes is determined for each. A set of focus areas is determined, based at least on the sets, and reports are generated.