The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 14, 2021
Filed:
May. 12, 2020
International Business Machines Corporation, Armonk, NY (US);
Venkata Vinay Kumar Parisa, Telangana, IN;
Prasanta Kumar Pal, Orissa, IN;
Biswajit Mohapatra, Maharashtra, IN;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
For incident management, parsing, responsive to an incident ticket being opened relative to a first application. The parsing identifying a set of incident data. Identifying, using a dependency graph, a set of applications, wherein each application in the set of applications is dependent on the first application through at least one dependency relationship. Notifying, responsive to the incident ticket, a subset of a set of users of a second application about the incident ticket related to the first application, the second application being a member of the set of applications, the subset of the set of users of the second application performing a type of transaction with the second application wherein the type of transaction is indicated in a dependency relationship between the first application and the second application. Preventing a user in the subset of users from creating a second incident ticket.