The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 07, 2021
Filed:
Dec. 19, 2019
Ncr Corporation, Atlanta, GA (US);
Brent Vance Zucker, Roswell, GA (US);
Mehtab Chithiwala, Lawrenceville, GA (US);
Yehoshua Zvi Licht, Alpharetta, GA (US);
Kelly Gernatt Martinez, Marietta, GA (US);
Pahul Singh Matharu, San Jose, CA (US);
Yongching Tee, Atlanta, GA (US);
NCR Corporation, Atlanta, GA (US);
Abstract
An autonomous chat bot monitors actions of users on a messaging platform and generates self-initiated chat sessions with the user to gauge users' interest and intent with respect to a target subject matter and the conversations of the chat sessions. Based on the gauged interest and intent, profiles or preferences are generated for the users independent of or relevant to the target subject matter. In an embodiment, customer contact information for the users are provided by the autonomous chat bot to a Customer Relationship Management (CRM) system for further engaging the customer with respect to the target subject matter or other subject matters determined to be relevant from the profiles or preferences.